For credit cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
Note: we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed, nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.
We offer the following delivery options:
Processing: Your order usually will be processed within 24-48 hours.
Shipping Fee: We have calculated and included the shipping fees in the final price of all products.
Delivery: The delivery time is 5-7 working days. Local pickup is available in-store at 830 Barry St, Bronx, NY 10474.
Note: You MUST arrange a pickup time with us.
* All shipping promotions apply to US Ground shipments only.
Orders are captured in our system immediately after placing the order. Any changes to an order must be made before we ship the item, which can be as fast as 5 minutes.
Orders may take a few days to process before shipping out during busy periods, holidays and over weekends.
Once shipped, orders arrive within 5-7 working days from the time the order was placed.
NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.
Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.
TRACKING YOUR ORDER
Login to your account and track your order. For all guest check-out customers please see email correspondence or contact us at firstname.lastname@example.org or by calling +1-347-616-3272 for assistance.
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please contact customer service.
DISCOUNTS & COUPONS
All discount and coupon offers are limited to one per order.
If you have any questions concerning our return policy, please contact us at: